Refund policy

REFUND/RETURN POLICY

Please note that we do not accept returns or exchanges for change of mind purchases. 

If you receive an order that is incorrect, damaged or defective, please contact us within 7 days of receiving your order at hello@khove.au so that we can assist you. Please include your full name, order number, and an explanation of the issue with any relevant supporting documentation. 

If a return is approved, refunds will be issued back to your original payment method within 10 business days from date of approval. We may require you to return your order for inspection and quality control purposes, and depending on the nature of the damage/fault/issue we will advise whether the customer is responsible for the return shipping cost.

We do not accept returns of products that have been opened and taken out of their original packaging, sale items or gift cards.

Shipping costs are non-refundable. 

If an order is returned to us due to an incorrect address or uncollected delivery, shipping fees will apply again for re-delivery

International Orders

If a refund is approved for an international order due to being incorrect, damaged or defective, please note that we do not reimburse any taxes, customs duties or international shipping costs.

If you are a European Union customer, under EU consumer law, you are entitled to cancel and return your order within 2 weeks if the items are unopened, unused and in their original packaging.